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UTmail+ Support PDF Print E-mail

Welcome to the UTmail+ support page.  Below you will find instructions for moving existing email into UTmail+, as well as instructions on how to configure mail clients and smart phones to connect to your UTmail+ account.

Instructions for moving existing email into UTmail+ from UTORmail or UTSCmail:

 

Do not use the following instructions unless you are comfortable providing your UTORid and password to Microsoft. The University of Toronto does not pass any username and password information to Microsoft when using UTmail+ through the Outlook Web App. Any means of using the UTmail+ service other than through a web browser, supplies Microsoft directly with your UTORid and password.

Instructions for configuring UTmail+ in a mail/calendar application:

Instructions for configuring UTmail+ on a smartphone device:

 

 

Migrating Messages from UTORmail to UTmail+

After creating your UTmail+ account, messages will no longer be delivered to your UTORmail account. However, your UTORmail account will still contain messages received prior to creating the UTmail+ account.  You can import these messages into your UTmail+ account so that you can continue to access them.

Step 1.  Prepare your UTORmail account for UTmail+ migration
Preparing your UTORmail account for UTmail+ migration

The migration process cannot migrate any messages that are larger than 17.5 MB (17920 KB) or have more than 100 attachments. In order to ensure that no such messages are lost, log in to Webmail and follow these step to delete messages that are larger than 17.5MB:

  1. Starting with your INBOX, sort the folder by Size. To do this, click on the word Size (on the right hand side of the screen) until a downward pointing arrow appears to the left of the word Size.
  2. Open any messages larger than 17.5 MB (17920 KB). At this stage either:
    • Save any attachments to your computer and delete the email.
    • Forward the email to another email address and delete the email once you have received the forwarded copy.
  3. Check any remaining large messages to ensure that there are none with over 100 attached files. To do this simply open messages one at a time and check below Subject in the section Parts (which contains all attached files). Make sure the number of attached files is below 100.
  4. Click on the word Date on the left hand side until a downward pointing arrow appears to the left of the word Date.
  5. Click Purge Deleted to permanently delete all the messages, or if those words are not found above the word Size, click on Empty Trash below the university crest.

Follow the same steps for each folder you have in your UTORmail account. To navigate to your other folders, click on the Folders icon, located below the university crest and open one by clicking on its name.Once you have deleted the files you cannot move to UTmail+, you will be ready to migrate.


Step 2.  Connect your UTORmail account

Note: UTmail+ cannot import messages which are larger than 17.5 MB (17920 KB), or have more than 100 attachments. If you are unsure about how these criteria may apply to your account, please consult Step 1 above.

  1. Before importing messages, make sure that you have closed any desktop or mobile email clients which are accessing your UTORmail account.
  2. Log into your UTmail+ account.
  3. Click on Options; See All Options. Under Account, select Connected Accounts.
  4. Click New...
  5. Enter your @utoronto.ca address.
  6. Under Password, enter your UTORid password and click Next.
  7. You will get an error message. Click No.

    utmail_mig_1

  8. Click on the link for IMAP.

    utmail_mig_2

  9. Enter the following information:
    • Display name: your name
    • E-mail: your @utoronto.ca address
    • User name: your UTORid
    • Password: your UTORid password
    • Incoming server: proxy.mail.utoronto.ca
    • Authentication: set to Basic
    • Encryption: set to SSL
    • Port: set as 993

      utmail_mig_3

  10. Click Save then click Close.
  11. Your folders and messages will be added to your UTmail+ account. This process may take several hours to complete. Messages will continue to be transferred after you exit UTmail+.


Migrating Messages from UTSC Webmail to UTmail+

If you currently possess a UTSC Webmail account, you can migrate all messages within the account into UTmail+ by following the following steps:

Connect your UTSC Webmail account
  1. Before importing messages, make sure that you have closed any desktop or mobile email clients which are accessing your UTSC email account.
  2. Log into your UTmail+ account.
  3. Click on Options; See All Options. Under Account, select Connected Accounts.
  4. Click New...
  5. Enter your @utsc.utoronto.ca address.
  6. Under Password, enter your UTSCid password and click Next.
  7. You will get an error message. Click No.

    utmail_mig_1

  8. Click on the link for IMAP.

    utmail_mig_2

  9. Enter the following information:
    • Display name: your name
    • E-mail: your @utsc.utoronto.ca address
    • User name: your UTSCid
    • Password: your UTSCid password
    • Incoming server: mailhost.utsc.utoronto.ca
    • Authentication: set to Basic
    • Encryption: set to None
    • Port: set as 143

      utscmail_mig

  10. Click Save then click Close.
  11. Your folders and messages will be added to your UTmail+ account. This process may take several hours to complete. Messages will continue to be transferred after you exit UTmail+.

Configure UTmail+ in Outlook 2010 or Outlook 2007

Do not use the following instructions unless you are comfortable providing your UTORid and password to Microsoft. The University of Toronto does not pass any username and password information to Microsoft when using UTmail+ through the Outlook Web App. Any means of using the UTmail+ service other than through a web browser, supplies Microsoft directly with your UTORid and password.

Configure UTmail+ in Outlook 2010 or Outlook 2007

  1. Close Outlook if you have it open.
  2. Open Microsoft Office Profile Manager:
    • In Windows 7/Vista, go to Start -> Control Panel and type mail on the search box (see a in the image below). Select the Mail applet (see b in the image below).



    • In Windows XP, go to Start -> Settings -> Control Panel -> Mail

  3. Click Show Profiles. (If you do not have profile set up proceed to step 4).



  4. Click Add.



  5. Under Profile Name type UTmail, and click OK.



  6. Under Name, type your first name and last name, under Email Address type This e-mail address is being protected from spambots. You need JavaScript enabled to view it (where UTORid is your actual UTORid) instead of This e-mail address is being protected from spambots. You need JavaScript enabled to view it , under Password and Confirm Password type in the password associated with your UTORid and then click Next.



  7. Outlook will try to search for server settings. This may take several minutes.



  8. Click on Allow when the warning shows up.



  9. Re-type your This e-mail address is being protected from spambots. You need JavaScript enabled to view it under Username and the password associated with your UTORid under password and click

  10. Click Finish to save the settings.



Configure UTmail+ in Outlook 2011 for Mac

Do not use the following instructions unless you are comfortable passing your UTORid and password to Microsoft. The University of Toronto does not pass any username and password information to Microsoft when using UTmail+ through the Outlook Web App. Any means of using the UTmail+ service other than through a web browser supplies Microsoft directly with your UTORid and password.

Configure UTmail+ in Outlook 2011 for Mac

Do not use the following instructions unless you are comfortable providing your UTORid and Password to Microsoft. The University of Toronto does not pass any username and password information to Microsoft when using UTmail+ through the Outlook Web App . Any means of using the UTmail+ service other than through a web browser, supplies Microsoft directly with your UTORid and Password.

 

  1. Open Outlook. You should see a screen similar to this:
    oulook_mac1


  2. In the menu at the top, navigate to Tools > Accounts.

    oulook_mac2
  3. You should now see a window similar to the following:
    oulook_mac3

  4. Click on Exchange Account.
  5. In the window that appears, type your email address and your username (which is your UTORid followed by: @mail.utoronto.ca) in the appropriate fields. Your password is your UTORid password. Leave Configure Automatically checked. Your screen should now look like this:
    oulook_mac5


  6. Click Add Account. Outlook 2011 will now attempt to connect to your email account. It may pop-up a message like this:
    oulook_mac6a


    If it does, check Always use my response for this server and click Allow. You should eventually get a screen similar to this:

    oulook_mac6b

  7. Close this window. Outlook 2011 has now been configured, and it should start synchronizing your email messages and calendar. Depending on the volume of messages, this may take some time.


Configure UTmail+ in Apple Mail 4 (OS 10.6)

Do not use the following instructions unless you are comfortable passing your UTORid and password to Microsoft. The University of Toronto does not pass any username and password information to Microsoft when using UTmail+ through the Outlook Web App. Any means of using the UTmail+ service other than through a web browser supplies Microsoft directly with your UTORid and password.

Configure UTmail+ in Apple Mail 4 (OS 10.6)

Note: Using the Exchange setup allows you access to UTmail+ calendar features through the iCal application on your Mac.
  1. When opening Mac/Apple Mail 4.x for the first time, you should be prompted with the Welcome to Mail screen. If you already have an email account set up in the Mail application, you can add your UTmail+ account by going to the File menu and choosing Add Account....
  2. Enter the following information:
    • Full Name: your name
    • Email Address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
    • Password: your UTORid password
    3. UTmail+ exchange
  3. In the next screen beside User name, enter This e-mail address is being protected from spambots. You need JavaScript enabled to view it , replacing UTORid with your UTORid, all lowercase.
    4. UTmail+ Exchange username
  4. After clicking Continue, you will see a summary screen.  You can choose to enable Calendars and Contacts.  Click Create Account and you are now ready to go.


Configure UTmail+ in Apple Mail 3 (OS 10.5)

Do not use the following instructions unless you are comfortable passing your UTORid and password to Microsoft. The University of Toronto does not pass any username and password information to Microsoft when using UTmail+ through the Outlook Web App. Any means of using the UTmail+ service other than through a web browser supplies Microsoft directly with your UTORid and password.

Configure UTmail+ in Apple Mail 3 (OS 10.5)

Do not use the following instructions unless you are comfortable providing your UTORid and password to Microsoft. The University of Toronto does not pass any username and password information to Microsoft when using UTmail+ through the Outlook Web App. Any means of using the UTmail+ service other than through a web browser supplies Microsoft directly with your UTORid and password.
First, determine your pod settings:
  1. Log in to https://mail.utoronto.ca .
  2. Go to Options, select See All Options and choose Account.
  3. Under My Account click on Settings for POP, IMAP, and SMTP access.
  4. Make note of your pod configuration. It will be something like:
    podxxxxx.outlook.com where xxxxx will be unique to your account.
Configure Mail 3.x for UTmail+

1. After starting Mail, you will see the Welcome to Mail window. If this Window does not appear, go to the Mail menu, choose Preferences, select the Accounts tab and click the + symbol at the bottom left-hand corner to add a new mail profile.

Enter the following:
  • Full Name: your first and last name
  • Email Address: your UTmail+ address ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it )
  • Password: your UTORid password

Click Continue.

Welcome to Mail screenshot

2.  For the Incoming Mail Server:

  • Account Type: IMAP
  • Description: UTmail+
  • Incoming Mail Server: podxxxxx.outlook.com where xxxxx will be unique to your account
  • User Name: This e-mail address is being protected from spambots. You need JavaScript enabled to view it where UTORid is replaced by your actual UTORid
  • Password: Your UTORid password
Click Continue

Incoming Mail Server Settings

3. In the Incoming Mail Security window:

  • Place a checkmark beside Use Secure Sockets Layer (SSL)
  • Authentication: Password
Click Continue.

Incoming Mail Security

4. In the Outgoing Mail Server window, enter the following:

  • Description: UTmail+
  • Outgoing Mail Server: podxxxxx.outlook.com where xxxxx will be unique to your account
  • Place a checkmark beside Use only this server
  • Place a checkmark beside Use Authentication
  • User Name:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it where UTORid is replaced by your actual UTORid
  • Password: your UTORid password

Click Continue


Outgoing Mail Server

 

5. In the Account Summary window, you should see similar values

  • Place a checkmark beside Take account online
  • Click Create

Account Summary



Configure UTmail+ for Apple iOS (iPod, iPhone, iPad)

Do not use the following instructions unless you are comfortable passing your UTORid and password to Microsoft. The University of Toronto does not pass any username and password information to Microsoft when using UTmail+ through the Outlook Web App. Any means of using the UTmail+ service other than through a web browser supplies Microsoft directly with your UTORid and password.

    Configure UTmail+ for iOS


  1. From the Home screen, choose Settings, then Mail, Contacts, Calendars, then Add Account.
  2. Tap the Exchange option at the top of the list.

    3. iPhone Configuration

  3. You will be asked to provide the following information:
    • Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
    • Username: This e-mail address is being protected from spambots. You need JavaScript enabled to view it (replacing "UTORid" with your actual UTORid)
    • Password: your UTORid password
    • Description: UTmail+
    • Leave Domain blank

    4. iPhone Configuration

  4. After completing all fields and tapping Next, the device will attempt to locate a server and should find something like podxxxxx.outlook.com. Tap Save to continue.  

    5. iPhone Configuration

  5. Once the iPhone has confirmed connectivity with the Exchange server, you will be asked which type of folders to synchronize. By default Email, Contacts, and Calendars are selected.

    6. Once you save this information, the device will begin to synchronize. When it is done, your iPhone is configured for your UTmail+ account.


Configure UTmail+ for Android OS

Your Android phone (version 2.1 and higher) must be compatible with Exchange ActiveSync for this to work.

    Configure UTmail+ in Android OS
  1. Go to All programs and tap Mail.
    If you are setting up your Android mail client for the first time, tap Exchange ActiveSync under Choose a mail provider. If you already have an email account set up on your device, press the Menu button, and tap New Account (this option may be under the More button).
  2. In the Set up window, tap Manual setup.
  3. You should see a screen similar to the one below. Enter the following information:
    • your email address (eg. This e-mail address is being protected from spambots. You need JavaScript enabled to view it )
    • Server address: m.outlook.com
    • Domain: leave blank
    • your UTORid with the last part of your email address (eg. @mail.utoronto.ca)
    • Password: your password
    • Check This server requires an encrypted SSL connection.

    4. Android setup

  4. Tap Next.
  5. Account information will be verified after which you should see a screen where you can choose which accounts to synchronize. Tap Finish setup


Configure UTmail+ for Blackberry OS

Do not use the following instructions unless you are comfortable passing your UTORid and password to Microsoft. The University of Toronto does not pass any username and password information to Microsoft when using UTmail+ through the Outlook Web App. Any means of using the UTmail+ service other than through a web browser supplies Microsoft directly with your UTORid and password.

Configure UTmail+ for Blackberry OS

Blackberry setup for UTmail+

(These settings were tested on a Blackberry 9700 and a Blackberry 9300)

 

 

Do not use the following instructions unless you are comfortable passing your UTORid and password to Microsoft. The University of Toronto does not pass any username and password information to Microsoft when using UTmail+ through the Outlook Web App . Any means of using the UTmail+ service other than through a web browser supplies Microsoft directly with your UTORid and password.

Determine your Pod Number

This number will be required during setup.

  1. Log in to https://mail.utoronto.ca.
  2. Go to Options > See More Options.
  3. Under MY Account click on  Settings for POP, IMAP and SMTP access
  4. Make note of your pod settings. It should be in the format:  podxxxxxx.outlook.com

Set up your BlackBerry

  1. Go to the BlackBerry home screen and tap Setup > Setup Wizard and choose Email Setup.
  2. In the Email Setup screen select I want to create or add an email address and tap Next,
  3. An information screen about the BlackBerry internet service set up may appear. Tap Next.
  4. An Email Accounts screen will appear. Tap Add.
  5. An Email Setup screen will appear, choose Other and tap Next.
  6. Enter your email address ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ).
  7. Enter your password and tap Next.



  8. After some time, tap on the link I will provide the settings and click Next.



  9. Under Select an Email type, choose IMAP and fill in the following information:
    • : This e-mail address is being protected from spambots. You need JavaScript enabled to view it
    • Password: your UTORid password
    • Email server: podxxxxx.outlook.com (where xxxxx is the pod number you looked up in the first step)
    • : This e-mail address is being protected from spambots. You need JavaScript enabled to view it (your UTORid with the last part of your email address)




  10. Tap Next.
  11. An Account Setup Confirmation screen will appear. Tap OK.
  12. Go to the Home screen and find your UTmail+ account icon. There should be a message from the activation server confirming that the mail account has been setup.


Last Updated on Friday, 09 December 2011 10:09